Improve tracking, efficiency
Business productivity – At the top of mind of most transport logistics and freight forward business owners are aspects such as customer experience, employee engagement, resource utilisation, document management and customer self service. Digital enablement is the right answer for the organisation to leapfrog in the frugal competitive age.
At a recent Voice of Customer (VOC) exercise, we had a technology adoption review with the chief technology officer of one of our supply chain logistics client – a 250 branch, 3000 employee company. Our client is in the process of planning for the next phase of IT adoption, having successfully implemented an ERP solution to manage operations, finance and administration and grown consistently over the last 5 years.
Customer self service
With the scorching pace at which the organisation is growing, it is increasingly difficult to provide human enabled help desk, truck trips and consignment pickup requests to their consignors. A customer self service portal with multi device support that interacts with the transport logistics ERP and CRM software was the need of the hour. Integrating the existing ERP solution with the digital software solution was the answer.
Supply chain logistics, a service oriented industry had highly dependent and quality manpower. Hence the collaborative aspects and team work were of prime importance to put the “customer first” and execute the unified vision of the firm by effectively communicating the value system across 250 locations.
Online, web enabled collaborative tool for the managers at different transshipment and delivery centres to co-ordinate and resolve customer problems and implementing an organisation wide Service Level Agreement. This also helps to bring process standardisation and quality of service guarantee – factors that can help the firm have an edge over competition.
Around 200 photocopiers, laser printers, high end scanners and other devices were installed at many of the warehouse locations. Usage, movement and maintenance schedules were becoming a problem and frequent breakdowns resulted in delayed reporting and poor response to customer queries. A cloud enabled Industrial Internet of things solutions helped monitor the office equipment remotely and manage spares and maintenance schedules efficiently.
The firm had over a dozen of ongoing initiatives on quality, training, learning and development, marketing, client mining sales calls etc. A central project management ensured that all the high growth centres followed the tasks and schedules on a time bound manner.
Lost and found goods and used equipment
The central warehouse had a lot of unclaimed and out of warranty products that need to be disposed on a regular basis. An e-commerce store was proposed for anyone to purchase these goods online.
Taking feedback on products and services on a regular basis from customers was a painstaking process and took more than 60 days to complete. The online customer satisfaction survey is now helping the firm in analysing what they speak about the service levels being offered by different regions.
The client currently engaged over 50 suppliers for various office supplies, equipment, maintenance. The supplier connect enabled vendors to access their transactions online and access purchase orders and post inventory directly, helping the head office to bring better checks and balances
Fun at work
The employees of the firm had the freedom to use suggestion board, information on competition, new service offerings, share birthdays, and other important milestones on work and family matters such as children graduating or marriages. All new employees were informally introduced on the business intranet to bring familiarity and share work related knowledge.
Field work force
The firm had around 20 audit inspectors who traveled across the multi location business network for inspection and the central repository for complaints and claims management could be accessed on their smartphones using low bandwidth data plans. Similarly the sales team had access to CRM information to ensure customer transactions were available on a 24 x 7 basis
Our internet of things, smart sensor integration allows head office and maintenance teams to monitor the working environment. Temperature, humidity, equipment usage and intruder detection at various locations including offices and warehouses.
Paper documents important to the shipment of high value cargo, import export procedures, client contracts, cross border taxation documents, legal documentation, rent agreement etc had to be centrally managed and shared with the administrative office.
Business and social intranet
Our business intranet solutions for SME businesses are available to multi location operations such as supply chain logistics, travel, speciality clinics, hospitals and retail outlets. These digital software solutions save costs and improves efficiency for the business
Thanks to Acquia Drupal 8 cloud platform, your digital enablement initiatives will now cost you 50% less than proprietary software technologies. Using standard modules that are tried and tested, adopted by corporations large and small worldwide. The reusable modules ensure quick deployment, easy of maintenance and reduced development time.
Implementing digital enablement tools
We use various tools and methodologies for implementing digital transformation for your organisation, having first internally installed and tried the full range of modules within our organisation and realised the benefits of business intranet through improved communication, collaboration and team building for business productivity.
Freight Management Software
We bring over a decade of expertise in implementing Freight Management Software – custom and packaged ERP software solutions for logistics chains, fleet operators and retail industries. Call us or contact us to know how our digital transformation services can improve your competitive advantage and save costs.