Getting started in the new normal @ Software Associates
New Normal @ Software Associates India – RTLS solutions, Hospital ERP software & Transport management. As industries globally get back to work after the long lockdown, businesses are pondering the steps needed to keep the workplace safe. Obviously, for most of us, our families, workforce, and clients are our priorities.
Getting 100% of our workforce to work from home at short notice, we did remarkably well in moving all our tech support calls to the existing support portal and over the next few days, we were able to achieve the highest helpdesk support closures despite a surge in calls.
Workforce, wellness, and continuous learning
Our line managers were on their toes, checking with our workforce on their well-being, the availability of hardware and software resources, work timing flexibility, etc., to ensure this happened. Most of our workforce saved time on commuting and used the opportunity to upgrade their skills and attend online yoga classes.
We moved our entire sales process online and successfully conducted Webinars on smart hospitals, transport management, warehouse inventory monitoring, container tracker, demand forecasting, supply chain visibility, digital transformation, etc
IT support and customer engagement @ Software Associates
The account managers were on their toes to call all our clients across Africa, India, and the Asia Pacific regions to enquire about their wellness, and assistance needed to ensure their business continuity.
Few wanted their system reconfiguration done to support uncertain times as their IT support staff were not available onsite, or poor Internet connectivity in rural areas hindered remote support. This is our 29th year of existence.
Solutions for the new normal @ Software Associates
Post lockdown, getting back to the workplace was a challenge to many in the healthcare industry. For the logistics clients, their retail outlets were closed for a long time and shipment bottlenecks were here. The ones with 40+ workforce wanted to know how to improve workplace productivity, whereas, in the Africa region, the large logistics yards wanted contactless attendance monitoring implemented.
Digital disruption is the new normal
The world has shrunk, and digital disruption, which was supposed to evolve over a decade, happened in a couple of months. Customers want to deploy eCommerce and appointment systems, safe distancing technology for the workforce, and for their customers alike. Digital payments gateway for online interactions using trusted providers such as M-Pesa, Razorpay, Payu, Pespal & MasterCard.
East Africa, India, Asia Pacific
The online installations of the hospital ERP software project being implemented on behalf of SunPharma are on schedule, with customers opting for online installation & training across 50 cities in India. We also shipped a few RTLS solutions across the world.
That is for the lockdown diaries. We will keep you posted on our future developments, including RTLS solutions comparison